Conditions of sale

  1. Scope: These General Terms and Conditions of Sale ("Conditions") apply to all product purchases made through the Soyo Matcha website, accessible at www.soyomatcha.com. By placing an order with us, you agree to these Conditions.

  2. Orders: By placing an order on our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.

  3. Price and Payment: All prices are quoted in Euro (€) and are subject to change without notice. Payment for your order is due at the time of purchase. Your order will only be shipped after full payment has been received.

  4. Shipping: Please refer to our Shipping Policy for information on shipping rates, delivery estimates, and international shipping.

  5. Returns and Refunds: Please refer to our Return and Refund Policy for information on returns, exchanges, and refunds.

  6. Product Descriptions: We strive to describe and display the products on our website accurately. However, we do not guarantee that product descriptions or any other content on our website is accurate, complete, reliable, current, or error-free.

  7. Limitation of Liability: In no event shall Soyo Matcha, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising from or in connection with your purchase of products on our website.

  8. We place great importance on your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers, and transactional texts, including requests for feedback from us. Acceptance data and consent for text messaging will not be shared with third parties, except for messaging partners, for the purpose of enabling and operating our text messaging program.

    The acceptance data and consent for text messaging will not be shared with third parties, except for messaging partners, for the purpose of activating and operating our text messaging program.

    Our website uses cookies to keep track of the items you have added to your shopping cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.

  9. Governing Law: These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict of laws provisions.

  10. Modifications to the Terms: We reserve the right to modify these Terms at any time, so please review them frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make significant changes to these Terms, we will notify you here that they have been updated.

  11. Contact Us: If you have any questions regarding these Terms, please contact us:

By email: soyomatchacontact@gmail.com